Patient Experience of Care Survey Results

This data shows the percent of patients that reported positive patient experiences for Getting Timely Appointments, Care, and Information.

Five questions asked patients about how often they got appointments for care as soon as needed, got timely answers to questions when they called the office, and saw the doctor within 15 minutes of appointment time.

Read about the data

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Participation Award
Compare Selected Facilities Acadia Family Health Center Two Years of Results 175 Completed Surveys 54% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
64% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
61% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
60% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
49% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Augusta Family Medicine Two Years of Results 170 Completed Surveys 59% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
58% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
71% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
66% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
56% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities B Street Health Center Two Years of Results 73 Completed Surveys 45% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
37% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Belfast Family Planning & Primary Care 78 Completed Surveys 68% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
49% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Belgrade Regional Health Center Two Years of Results 374 Completed Surveys 64% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
76% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
79% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
60% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
66% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
41% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Bethel Family Health Center Two Years of Results 310 Completed Surveys 49% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
60% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
63% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
54% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
26% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Bingham Area Health Center Two Years of Results 137 Completed Surveys 58% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
75% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
78% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
67% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
39% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Blue Hill Family Medicine Two Years of Results 455 Completed Surveys 54% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
59% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
58% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
54% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
58% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
42% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Brewer Health Center Two Years of Results 404 Completed Surveys 62% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
73% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
82% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
62% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
76% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
18% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Bucksport Regional Health Center 215 Completed Surveys 63% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
62% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
75% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
77% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
35% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Capehart Community Health Center Two Years of Results 44 Completed Surveys 67% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
68% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Castine Community Health Services Two Years of Results 299 Completed Surveys 57% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
68% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
72% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
64% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
36% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities CCS Family Health Care 15 Completed Surveys
Too Few Patients Responding
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
Too Few Patients Responding
Compare Selected Facilities CMMC Bridgton Family Practice 41 Completed Surveys
Too Few Patients Responding
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
63% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities CMMC Bridgton Internal Medicine Two Years of Results 113 Completed Surveys 53% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
66% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
54% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
53% of patients reported "Always". The state average is 52.0%.