Patient Experience of Care Survey Results

This data shows the percent of patients that reported positive patient experiences for Getting Timely Appointments, Care, and Information.

Five questions asked patients about how often they got appointments for care as soon as needed, got timely answers to questions when they called the office, and saw the doctor within 15 minutes of appointment time.

Read about the data

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Compare Selected Facilities Martin's Point - South Portland Two Years of Results 118 Completed Surveys 67% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
71% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
61% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
76% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
52% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Martin's Point - West Falmouth Two Years of Results 93 Completed Surveys 66% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
61% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Max Health Maine Family Practice 17 Completed Surveys
Too Few Patients Responding
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
Too Few Patients Responding
Compare Selected Facilities MDIH Community Health Center Two Years of Results 202 Completed Surveys 61% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
67% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
68% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
49% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
35% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities MDIH Cooper Gilmore Health Center Two Years of Results 273 Completed Surveys 62% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
74% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
78% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
57% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
50% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities MDIH Trenton Health Center Two Years of Results 184 Completed Surveys 65% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
78% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
76% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
62% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
54% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Mechanic Falls Family Practice Two Years of Results 56 Completed Surveys 55% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
49% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Medomak Family Medicine 114 Completed Surveys 80% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
89% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
76% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
84% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
65% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Mercy Falmouth Internal Medicine Two Years of Results 158 Completed Surveys 64% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
72% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
81% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
67% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
59% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Mercy Gorham Crossing Primary Care Two Years of Results 172 Completed Surveys 56% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
59% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
71% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
53% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
52% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Mercy Portland Internal Medicine Two Years of Results 160 Completed Surveys 62% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
62% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
75% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
61% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
59% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Mercy Primary Care South 95 Completed Surveys 75% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
81% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
68% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Mercy Standish Family Practice Two Years of Results 98 Completed Surveys 70% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
76% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
72% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
71% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
53% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Mercy West Falmouth Family Practice Two Years of Results 167 Completed Surveys 55% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
63% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
76% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
49% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
46% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Mercy Windham Family Practice Two Years of Results 173 Completed Surveys 54% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
50% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
68% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
47% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
46% of patients reported "Always". The state average is 52.0%.