Patient Experience of Care Survey Results

This data shows the percent of patients that reported positive patient experiences for Getting Timely Appointments, Care, and Information.

Five questions asked patients about how often they got appointments for care as soon as needed, got timely answers to questions when they called the office, and saw the doctor within 15 minutes of appointment time.

Read about the data

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Participation Award
Compare Selected Facilities Oakland Family Medicine Two Years of Results 109 Completed Surveys 67% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
79% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
74% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
48% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Oxford Hills Family Practice Two Years of Results 137 Completed Surveys 68% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
69% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
83% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
64% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
46% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Patricia J. Phillips, DO 63 Completed Surveys 80% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
76% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities PCHC Brewer Medical Center Two Years of Results 228 Completed Surveys 56% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
69% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
76% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
60% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
29% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Pen Bay Family Medicine 172 Completed Surveys 63% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
81% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
74% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
49% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
56% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
55% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Pen Bay Internal Medicine 188 Completed Surveys 70% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
76% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
75% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
67% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
56% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Penobscot Community Health Center Two Years of Results 206 Completed Surveys 43% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
49% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
62% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
40% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
18% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Pines Caribou Health Center Two Years of Results 152 Completed Surveys 55% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
62% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
70% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
68% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
41% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Pines Caribou Health Center Two Years of Results 171 Completed Surveys 58% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
62% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
67% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
61% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
60% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Pines Kimball Community Health Center 84 Completed Surveys 71% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
73% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Pines Washburn Health Center 43 Completed Surveys
Too Few Patients Responding
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
55% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Pines Women's & Children's Health Center Two Years of Results 174 Completed Surveys 78% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
80% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
83% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
78% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
59% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Pondicherry Family Practice 40 Completed Surveys
Too Few Patients Responding
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
25% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Portland Community Health Center 124 Completed Surveys 62% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
71% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
58% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
44% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Presque Isle Health Center Two Years of Results 163 Completed Surveys 55% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
69% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
71% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
54% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
45% of patients reported "Always". The state average is 52.0%.