Patient Experience of Care Survey Results

This data shows the percent of patients that reported positive patient experiences for Getting Timely Appointments, Care, and Information.

Five questions asked patients about how often they got appointments for care as soon as needed, got timely answers to questions when they called the office, and saw the doctor within 15 minutes of appointment time.

Read about the data

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Participation Award
Compare Selected Facilities Richard Kapplemann, MD Practice Two Years of Results 143 Completed Surveys 77% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
86% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
87% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
75% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
49% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Richmond Area Health Center Two Years of Results 386 Completed Surveys 58% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
70% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
78% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
54% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
58% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
29% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities River Valley Internal Medicine Two Years of Results 106 Completed Surveys 62% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
68% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
70% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
49% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities RMCL - East Machias Two Years of Results 247 Completed Surveys 64% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
70% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
79% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
69% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
46% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities RMCL - Lubec Two Years of Results 338 Completed Surveys 68% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
71% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
75% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
79% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
60% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
54% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Sacopee Valley Health Center Two Years of Results 110 Completed Surveys 64% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
77% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
29% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Seaport Community Health Center 176 Completed Surveys 67% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
78% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
81% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
58% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
42% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Sebasticook Family Doctors Canaan Two Years of Results 120 Completed Surveys 58% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
73% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
74% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
54% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
24% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Sebasticook Family Doctors Dexter Two Years of Results 150 Completed Surveys 52% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
66% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
62% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
37% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
33% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Sebasticook Family Doctors Dover-Foxcroft Two Years of Results 126 Completed Surveys 47% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
62% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
65% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
39% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
39% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Sebasticook Family Doctors Newport - Adults Two Years of Results 66 Completed Surveys 64% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
51% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Sebasticook Family Doctors Pittsfield Two Years of Results 116 Completed Surveys 52% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
71% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
38% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Sheepscot Valley Health Center Two Years of Results 499 Completed Surveys 56% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
65% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
69% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
56% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
60% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
29% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities SMMC Internal Medicine - Biddeford Two Years of Results 216 Completed Surveys 68% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
79% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
80% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
79% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
55% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities St Joseph Family Medicine WIN Program 0 Completed Surveys
Not Applicable