Patient Experience of Care Survey Results

This data shows the percent of patients that reported positive patient experiences for Getting Timely Appointments, Care, and Information.

Five questions asked patients about how often they got appointments for care as soon as needed, got timely answers to questions when they called the office, and saw the doctor within 15 minutes of appointment time.

Read about the data

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Participation Award
Compare Selected Facilities St. Croix Regional Family Health Center 165 Completed Surveys 74% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
83% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
81% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
80% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
62% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities St. Joseph Family Medicine Two Years of Results 360 Completed Surveys 67% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
71% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
76% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
70% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
61% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
59% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities St. Joseph Family Medicine - 900 Broadway 228 Completed Surveys 66% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
71% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
69% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
59% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
76% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
52% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities St. Joseph Family Medicine Brewer 310 Completed Surveys 65% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
66% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
71% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
61% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
54% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities St. Joseph Family Medicine Hampden 277 Completed Surveys 62% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
62% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
70% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
66% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
55% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities St. Joseph Health & Wellness Services at Jackson Laboratory Two Years of Results 37 Completed Surveys
Too Few Patients Responding
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
64% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities St. Joseph Internal Medicine Two Years of Results 1392 Completed Surveys 67% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
73% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
79% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
65% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
63% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
53% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities St. Mary's Auburn Medical Associates Two Years of Results 180 Completed Surveys 56% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
61% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
63% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
63% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
49% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities St. Mary's Family Medicine Mollison Way Two Years of Results 270 Completed Surveys 64% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
70% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
71% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
63% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
40% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities St. Mary's Lewiston Auburn Internal Medicine Two Years of Results 365 Completed Surveys 69% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
68% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
75% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
66% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
66% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities St. Mary's Lewiston Medical Associates Two Years of Results 142 Completed Surveys 62% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
65% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
76% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
63% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
51% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
56% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities St. Mary's Lisbon Falls Family Health Center Two Years of Results 63 Completed Surveys 64% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
61% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities St. Mary's Medical Associates Two Years of Results 365 Completed Surveys 67% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
70% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
78% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
76% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
56% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
56% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities St. Mary's Poland Family Practice Two Years of Results 225 Completed Surveys 84% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
89% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
93% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
81% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
73% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Strong Area Health Center Two Years of Results 239 Completed Surveys 62% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
70% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
68% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
61% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
28% of patients reported "Always". The state average is 52.0%.