Patient Experience of Care Survey Results

This data shows the percent of patients that reported positive patient experiences for Getting Timely Appointments, Care, and Information.

Five questions asked patients about how often they got appointments for care as soon as needed, got timely answers to questions when they called the office, and saw the doctor within 15 minutes of appointment time.

Read about the data

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Participation Award
Compare Selected Facilities Summer Street Health Center Two Years of Results 77 Completed Surveys 58% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
45% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities SVH Family Care - Clinton Two Years of Results 240 Completed Surveys 54% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
65% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
71% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
61% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
40% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
35% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities SVH Family Care - Newport Two Years of Results 90 Completed Surveys 62% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
66% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
65% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
72% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities SVH Family Care - Pittsfield Two Years of Results 321 Completed Surveys 56% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
60% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
61% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
59% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
49% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
52% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Swift River Family Medicine Two Years of Results 191 Completed Surveys 66% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
67% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
74% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
72% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
50% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Twin Pines Family Medicine Two Years of Results 93 Completed Surveys 64% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
59% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
39% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Van Buren Health Center Two Years of Results 138 Completed Surveys 63% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
68% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
81% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
52% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
50% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Waldoboro Family Medicine 183 Completed Surveys 74% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
83% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
83% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
75% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
65% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Waterville Family Practice Two Years of Results 751 Completed Surveys 55% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
70% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
70% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
58% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
50% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
26% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities WCMP Arthur Jewell Regional Health 105 Completed Surveys 62% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
68% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
79% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
61% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
50% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities WCMP Belfast Family Medicine 73 Completed Surveys 63% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
55% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities WCMP Donald Walker Health Center 43 Completed Surveys
Too Few Patients Responding
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
78% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities WCMP Family Medicine Two Years of Results 94 Completed Surveys 58% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
43% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities WCMP Family Practice 144 Completed Surveys 65% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
73% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
81% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
52% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
52% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities WCMP Lincolnville Health Center 100 Completed Surveys 66% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
49% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
54% of patients reported "Always". The state average is 52.0%.