Patient Experience of Care Survey Results

This data shows the percent of patients that reported positive patient experiences for Getting Timely Appointments, Care, and Information.

Five questions asked patients about how often they got appointments for care as soon as needed, got timely answers to questions when they called the office, and saw the doctor within 15 minutes of appointment time.

Read about the data

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Participation Award
Compare Selected Facilities DFD Russell Medical Centers-Leeds Two Years of Results 104 Completed Surveys 67% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
37% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities DFD Russell Medical Centers-Monmouth Two Years of Results 164 Completed Surveys 70% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
80% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
74% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
71% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
56% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities DFD Russell Medical Centers-Turner Two Years of Results 144 Completed Surveys 67% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
77% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
80% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
57% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
49% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Dover-Foxcroft Family Medicine Two Years of Results 349 Completed Surveys 62% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
69% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
72% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
56% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
62% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
50% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Down East Community Family Practice 148 Completed Surveys 54% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
76% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
53% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
27% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Dr. Robert Laurence - Internal Medicine 62 Completed Surveys 84% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
65% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Dr. Robert N. Merrill - Family Medicine 107 Completed Surveys 69% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
81% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
56% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Eagle Lake Health Center 40 Completed Surveys
Too Few Patients Responding
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
42% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Eleanor Widener Dixon Memorial Clinic Two Years of Results 575 Completed Surveys 60% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
68% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
72% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
65% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
65% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
29% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Elmwood Primary Care Two Years of Results 131 Completed Surveys 62% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
79% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
45% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Elsemore Dixfield Family Medicine Two Years of Results 27 Completed Surveys
Too Few Patients Responding
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
Too Few Patients Responding
Compare Selected Facilities EMMC Family Medicine Brewer 434 Completed Surveys 65% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
73% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
76% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
63% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
54% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
58% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities EMMC Family Medicine Center and Residency 416 Completed Surveys 52% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
62% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
67% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
50% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
48% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
32% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities EMMC Family Medicine Husson Avenue 689 Completed Surveys 58% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
70% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
72% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
66% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
45% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
35% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities EMMC Family Medicine Orono 578 Completed Surveys 63% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
72% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
77% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
63% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
55% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
49% of patients reported "Always". The state average is 52.0%.