Patient Experience of Care Survey Results

This data shows the percent of patients that reported positive patient experiences for Getting Timely Appointments, Care, and Information.

Five questions asked patients about how often they got appointments for care as soon as needed, got timely answers to questions when they called the office, and saw the doctor within 15 minutes of appointment time.

Read about the data

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Participation Award
Compare Selected Facilities EMMC Internal Medicine 1025 Completed Surveys 61% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
69% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
73% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
58% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
56% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
49% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Family Medicine Institute Two Years of Results 239 Completed Surveys 63% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
72% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
70% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
48% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
78% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
47% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Family Practice and Internal Medicine 473 Completed Surveys 46% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
50% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
67% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
56% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
34% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
25% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Fore River Family Practice Two Years of Results 89 Completed Surveys 47% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
50% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Fort Fairfield Health Center 237 Completed Surveys 56% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
64% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
71% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
62% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
45% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Fort Kent Health Center 25 Completed Surveys
Too Few Patients Responding
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
Too Few Patients Responding
Compare Selected Facilities Four Seasons Family Practice Two Years of Results 120 Completed Surveys 62% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
78% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
78% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
57% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Franklin Health Farmington Family Practice Two Years of Results 161 Completed Surveys 69% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
81% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
75% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
71% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
41% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Franklin Health Internal Medicine Two Years of Results 160 Completed Surveys 76% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
78% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
83% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
70% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
83% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
63% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Franklin Health Livermore Falls Family Practice Two Years of Results 163 Completed Surveys 76% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
77% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
77% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
70% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
56% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Full Circle Family Medicine 157 Completed Surveys 60% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
72% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
68% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
45% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
37% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Gardiner Family Medicine Two Years of Results 145 Completed Surveys 56% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
78% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
76% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
65% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
40% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Great Works Family Practice 179 Completed Surveys 70% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
77% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
73% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
69% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
60% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Guilford Medical Association Two Years of Results 295 Completed Surveys 58% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
65% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
69% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
60% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
43% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Harrington Family Health Center 171 Completed Surveys 56% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
58% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
73% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
49% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
37% of patients reported "Always". The state average is 52.0%.