Patient Experience of Care Survey Results

This data shows the percent of patients that reported positive patient experiences for Getting Timely Appointments, Care, and Information.

Five questions asked patients about how often they got appointments for care as soon as needed, got timely answers to questions when they called the office, and saw the doctor within 15 minutes of appointment time.

Read about the data

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Participation Award
Compare Selected Facilities Health Access Network 217 Completed Surveys 59% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
63% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
70% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
59% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
32% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Helen Hunt Health Center Two Years of Results 233 Completed Surveys 54% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
68% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
73% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
51% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
24% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities High Street Family Medicine 57 Completed Surveys 57% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
77% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Inland Family Care - Downtown 246 Completed Surveys 70% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
80% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
82% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
69% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
61% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
60% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Inland Family Care - Fairfield 137 Completed Surveys 61% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
71% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
77% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
63% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
32% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Inland Family Care - Madison 181 Completed Surveys 54% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
66% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
63% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
60% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
12% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Inland Family Care - North Anson 184 Completed Surveys 66% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
83% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
84% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
65% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
45% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Inland Family Care - Oakland 269 Completed Surveys 60% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
75% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
75% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
63% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
40% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
48% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Inland Family Care - Unity 262 Completed Surveys 60% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
78% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
75% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
56% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
49% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
41% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Inland Family Care - Waterville 213 Completed Surveys 63% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
74% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
75% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
71% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
61% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
35% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Inland Medical Associates (174 KMD) 489 Completed Surveys 59% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
72% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
78% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
62% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
52% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
29% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities InterMed Family Practice - Foden Road Two Years of Results 185 Completed Surveys 72% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
83% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
80% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
72% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
65% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities InterMed Family Practice - Yarmouth Two Years of Results 173 Completed Surveys 76% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
81% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
85% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
79% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
64% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities InterMed Internal Medicine/Infectious Disease Two Years of Results 298 Completed Surveys 70% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
81% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
80% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
76% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
56% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Island Family Medicine Two Years of Results 226 Completed Surveys 64% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
75% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
74% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
66% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
46% of patients reported "Always". The state average is 52.0%.