Patient Experience of Care Survey Results

This data shows the percent of patients that reported positive patient experiences for Getting Timely Appointments, Care, and Information.

Five questions asked patients about how often they got appointments for care as soon as needed, got timely answers to questions when they called the office, and saw the doctor within 15 minutes of appointment time.

Read about the data

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Participation Award
Compare Selected Facilities Islands Community Medical Services, Inc. 118 Completed Surveys 75% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
86% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
56% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Jackman Community Health Center 94 Completed Surveys 81% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
61% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Jean Antonucci MD 53 Completed Surveys 83% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
85% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Kittery Family Practice 179 Completed Surveys 60% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
72% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
69% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
62% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
48% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Lifespan Family Healthcare Two Years of Results 92 Completed Surveys 61% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
36% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities LMP Family Care Center 164 Completed Surveys 62% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
72% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
72% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
54% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
57% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities LMP Family Practice - Damariscotta 63 Completed Surveys 67% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
50% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities LMP Family Practice - Waldoboro 157 Completed Surveys 66% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
75% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
77% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
71% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
44% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities LMP Family Practice - Wiscasset 83 Completed Surveys 68% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
76% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities LMP Internal Medicine 100 Completed Surveys 74% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
61% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Lovejoy Health Center Two Years of Results 424 Completed Surveys 61% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
73% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
76% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
55% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
69% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
30% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Madison Area Health Center Two Years of Results 270 Completed Surveys 58% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
66% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
68% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
70% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
53% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
34% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Maine Dartmouth Family Practice Two Years of Results 158 Completed Surveys 62% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
65% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
75% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
58% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
50% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Maine Medical Center Family Medicine - Falmouth Two Years of Results 245 Completed Surveys 57% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
60% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
67% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
47% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
63% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Maine Medical Center Family Medicine - Portland Two Years of Results 218 Completed Surveys 62% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
68% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
74% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
53% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
56% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
61% of patients reported "Always". The state average is 52.0%.