Patient Experience of Care Survey Results

This data shows the percent of patients that reported positive patient experiences for Getting Timely Appointments, Care, and Information.

Five questions asked patients about how often they got appointments for care as soon as needed, got timely answers to questions when they called the office, and saw the doctor within 15 minutes of appointment time.

Read about the data

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Participation Award
Compare Selected Facilities Maine Medical Partners Internal Medicine Clinic 123 Completed Surveys 48% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
59% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
55% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
32% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
40% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Maine Medical Partners Lakes Region Primary Care Two Years of Results 223 Completed Surveys 50% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
54% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
61% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
50% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
56% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
28% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Maine Medical Partners Med/Peds Clinic 0 Completed Surveys
Not Applicable
Compare Selected Facilities Maine Medical Partners Westbrook Family Medicine 225 Completed Surveys 57% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
67% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
64% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
54% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
48% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Maine Medical Partners Westbrook Internal Medicine Two Years of Results 233 Completed Surveys 61% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
56% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
66% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
60% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
48% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities MaineGeneral Internal Medicine 46 Completed Surveys 69% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
47% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Maranacook Family Health Care Two Years of Results 134 Completed Surveys 70% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
75% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
83% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
58% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
70% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
65% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Mars Hill Health Center 78 Completed Surveys 61% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
42% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Martin's Point - Bangor Two Years of Results 177 Completed Surveys 69% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
72% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
76% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
70% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
47% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Martin's Point - Biddeford Two Years of Results 145 Completed Surveys 58% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
58% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
63% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
64% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
29% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Martin's Point - Brunswick Baribeau Two Years of Results 266 Completed Surveys 59% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
59% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
72% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
57% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
38% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Martin's Point - Brunswick Farley Two Years of Results 181 Completed Surveys 67% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
73% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
73% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
67% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
52% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Martin's Point - Gorham Two Years of Results 161 Completed Surveys 53% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
62% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
62% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
49% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
39% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Martin's Point - Portland Two Years of Results 271 Completed Surveys 55% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
55% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
65% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
48% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
54% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
54% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Martin's Point - Portsmouth Two Years of Results 182 Completed Surveys 64% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
77% of patients reported "Always". The state average is 70.0%.
Getting appointments for routine care
79% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
59% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
71% of patients reported "Always". The state average is 52.0%.