Patient Experience of Care Survey Results

This data shows the percent of patients that reported positive patient experiences for Getting Timely Appointments, Care, and Information.

Five questions asked patients about how often they got appointments for care as soon as needed, got timely answers to questions when they called the office, and saw the doctor within 15 minutes of appointment time.

Read about the data

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Participation Award
Compare Selected Facilities All About Women Two Years of Results 160 Completed Surveys 78% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
76% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
77% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
85% of patients reported "Always". The state average is 42.1%.
Wait time for appointment to start
66% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Androscoggin Rheumatology Associates 42 Completed Surveys
Too Few Patients Responding
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
38% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Breast Care Specialists of Maine Two Years of Results 94 Completed Surveys 77% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
58% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Cardiovascular Care of York Hospital 161 Completed Surveys 71% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
81% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
59% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Central Maine CT & Vascular Surgery Two Years of Results 86 Completed Surveys 83% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
73% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Central Maine ENT Two Years of Results 143 Completed Surveys 52% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
53% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
39% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Central Maine Gastroenterology Two Years of Results 148 Completed Surveys 59% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
61% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
53% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
62% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Central Maine Heart Associates/Auburn Two Years of Results 145 Completed Surveys 71% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
59% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Central Maine Mental Health Services 0 Completed Surveys
Not Applicable
Compare Selected Facilities Central Maine Neurosurgery Two Years of Results 30 Completed Surveys
Too Few Patients Responding
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
45% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Central Maine Plastic Surgery Two Years of Results 10 Completed Surveys
Too Few Patients Responding
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
Too Few Patients Responding
Compare Selected Facilities Central Maine Sleep Center Two Years of Results 155 Completed Surveys 69% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
76% of patients reported "Always". The state average is 74.9%.
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
54% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities Central Maine Surgical Associates Two Years of Results 133 Completed Surveys 74% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
76% of patients reported "Always". The state average is 64.4%.
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
63% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities CMMC Bariatrics Two Years of Results 28 Completed Surveys
Too Few Patients Responding
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
77% of patients reported "Always". The state average is 52.0%.
Compare Selected Facilities CMMC Bridgton General Surgery Two Years of Results 23 Completed Surveys
Too Few Patients Responding
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
Too Few Patients Responding