Adult Primary Care Practice Profile

Acadia Family Health Center

Madawaska, ME 04756


Providers at this practice during time of survey in 2014:

Steve Albert
Debra Babin
Jennifer Bresett
Silwana Sidorczuk
Susan Welham

Participation Award: Two Years of Results

Measure Categories

Getting Timely Appointments, Care, and Information 175 Completed Surveys 54% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
64% of patients reported "Always". The state average is 70.0%
Getting appointments for routine care
61% of patients reported "Always". The state average is 74.9%
Getting an answer to a medical question during regular office hours
60% of patients reported "Always". The state average is 64.4%
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
49% of patients reported "Always". The state average is 52.0%
How Well Providers (Doctors) Communicate with Patients 175 Completed Surveys 80% of patients reported "Always". The state average is 84.0% show details
Provider explanations easy to understand
74% of patients reported "Always". The state average is 85.7%
Provider listens carefully
83% of patients reported "Always". The state average is 86.6%
Provider gives easy to understand information
81% of patients reported "Always". The state average is 83.7%
Provider knows important information about medical history
71% of patients reported "Always". The state average is 74.6%
Provider shows respect for what you have to say
88% of patients reported "Always". The state average is 89.1%
Provider spends enough time with you
80% of patients reported "Always". The state average is 83.9%
Helpful, Courteous, and Respectful Office Staff 174 Completed Surveys 81% of patients reported "Always". The state average is 82.7% show details
Clerks and receptionists were helpful
72% of patients reported "Always". The state average is 77.2%
Clerks and receptionists treat you with courtesy and respect
89% of patients reported "Always". The state average is 88.2%
Attention to your mental or emotional health 173 Completed Surveys 44% of patients reported "Yes". The state average is 39.4% show details
Provider asked you about feeling sad or depressed
53% of patients reported "Yes". The state average is 48.1%
Provider talked with you about worry or stress in your life
46% of patients reported "Yes". The state average is 41.7%
Provider talked with you about personal or family problem/alcohol or drug use
32% of patients reported "Yes". The state average is 28.4%
Talking with You About Taking Care of Your Own Health 174 Completed Surveys 47% of patients reported "Yes". The state average is 38.2% show details
Provider worked with you to set specific goals for your health
62% of patients reported "Yes". The state average is 46.5%
Provider asked you if there were things that make it hard for you to take care of your health
33% of patients reported "Yes". The state average is 30.0%
Talking about medication decisions 94 Completed Surveys 65% of patients reported "Yes". The state average is 50.1% show details
Provider talked about reasons to take a medicine
Too Few Patients Responding
Provider talked about reasons not to take a medicine
Too Few Patients Responding
Provider asked you what you though was best for you regarding medicine
Too Few Patients Responding
Patients' Rating of the Provider 172 Completed Surveys 78% of patients reported "9" or "10". The state average is 80.6%

Individual Measures

Access To Care

Days you had to wait for an appointment for urgent care 96 Completed Surveys 59% of patients reported "Same Day". The state average is 48.5%
Got needed care on evenings, weekends, or holidays 28 Completed Surveys 24% of patients reported "Yes". The state average is 23.9%

Attention To Care From Other Providers

Providers office followed up to give you results of blood test, x-ray, or other test 164 Completed Surveys 64% of patients reported "Yes". The state average is 74.8%
Provider seemed informed and up-to-date about care you got from specialists 108 Completed Surveys 61% of patients reported "Yes". The state average is 50.6%
Provider talked with you about all prescriptions 160 Completed Surveys 90% of patients reported "Yes". The state average is 65.3%

Information About Care And Appointments

Got information about what to do if you needed care on evenings, weekends, or holidays 167 Completed Surveys 68% of patients reported "Yes". The state average is 56.6%
Received reminders between visits 172 Completed Surveys 83% of patients reported "Yes". The state average is 57.0%