Adult Primary Care Practice Profile

Capehart Community Health Center

Bangor, ME 04401


Providers at this practice during time of survey in 2014:

Susan Hoovler
Noah Nesin

Participation Award: Two Years of Results

Measure Categories

Getting Timely Appointments, Care, and Information 44 Completed Surveys 67% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Not Applicable
Wait time for appointment to start
68% of patients reported "Always". The state average is 52.0%
How Well Providers (Doctors) Communicate with Patients 44 Completed Surveys
Too Few Patients Responding
Provider explanations easy to understand
Too Few Patients Responding
Provider listens carefully
Too Few Patients Responding
Provider gives easy to understand information
Too Few Patients Responding
Provider knows important information about medical history
Too Few Patients Responding
Provider shows respect for what you have to say
Too Few Patients Responding
Provider spends enough time with you
Too Few Patients Responding
Helpful, Courteous, and Respectful Office Staff 44 Completed Surveys
Too Few Patients Responding
Clerks and receptionists were helpful
Too Few Patients Responding
Clerks and receptionists treat you with courtesy and respect
Too Few Patients Responding
Attention to your mental or emotional health 43 Completed Surveys 59% of patients reported "Yes". The state average is 39.4% show details
Provider asked you about feeling sad or depressed
75% of patients reported "Yes". The state average is 48.1%
Provider talked with you about worry or stress in your life
Too Few Patients Responding
Provider talked with you about personal or family problem/alcohol or drug use
Too Few Patients Responding
Talking with You About Taking Care of Your Own Health 43 Completed Surveys
Too Few Patients Responding
Provider worked with you to set specific goals for your health
Too Few Patients Responding
Provider asked you if there were things that make it hard for you to take care of your health
Too Few Patients Responding
Talking about medication decisions 25 Completed Surveys
Too Few Patients Responding
Provider talked about reasons to take a medicine
Too Few Patients Responding
Provider talked about reasons not to take a medicine
Too Few Patients Responding
Provider asked you what you though was best for you regarding medicine
Too Few Patients Responding
Patients' Rating of the Provider 44 Completed Surveys
Too Few Patients Responding

Individual Measures

Access To Care

Days you had to wait for an appointment for urgent care 25 Completed Surveys
Too Few Patients Responding
Got needed care on evenings, weekends, or holidays 8 Completed Surveys
Too Few Patients Responding

Attention To Care From Other Providers

Providers office followed up to give you results of blood test, x-ray, or other test 35 Completed Surveys
Too Few Patients Responding
Provider seemed informed and up-to-date about care you got from specialists 23 Completed Surveys
Too Few Patients Responding
Provider talked with you about all prescriptions 39 Completed Surveys
Too Few Patients Responding

Information About Care And Appointments

Got information about what to do if you needed care on evenings, weekends, or holidays 42 Completed Surveys
Too Few Patients Responding
Received reminders between visits 42 Completed Surveys
Too Few Patients Responding