Adult Primary Care Practice Profile

B Street Health Center

Lewiston, ME 04240


Providers at this practice during time of survey in 2014:

Margaret Akers
Shilo Mathieu
Carolyn McNamara
Shashi Panozzo
Daniel Strauss

Participation Award: Two Years of Results

Measure Categories

Getting Timely Appointments, Care, and Information 73 Completed Surveys 45% of patients reported "Always". The state average is 64.6% show details
Getting appointments for urgent care
Too Few Patients Responding
Getting appointments for routine care
Too Few Patients Responding
Getting an answer to a medical question during regular office hours
Too Few Patients Responding
Getting an answer to a medical question after regular office hours
Too Few Patients Responding
Wait time for appointment to start
37% of patients reported "Always". The state average is 52.0%
How Well Providers (Doctors) Communicate with Patients 73 Completed Surveys
Too Few Patients Responding
Provider explanations easy to understand
Too Few Patients Responding
Provider listens carefully
Too Few Patients Responding
Provider gives easy to understand information
Too Few Patients Responding
Provider knows important information about medical history
Too Few Patients Responding
Provider shows respect for what you have to say
Too Few Patients Responding
Provider spends enough time with you
Too Few Patients Responding
Helpful, Courteous, and Respectful Office Staff 72 Completed Surveys 68% of patients reported "Always". The state average is 82.7% show details
Clerks and receptionists were helpful
60% of patients reported "Always". The state average is 77.2%
Clerks and receptionists treat you with courtesy and respect
Too Few Patients Responding
Attention to your mental or emotional health 75 Completed Surveys 66% of patients reported "Yes". The state average is 39.4% show details
Provider asked you about feeling sad or depressed
81% of patients reported "Yes". The state average is 48.1%
Provider talked with you about worry or stress in your life
67% of patients reported "Yes". The state average is 41.7%
Provider talked with you about personal or family problem/alcohol or drug use
50% of patients reported "Yes". The state average is 28.4%
Talking with You About Taking Care of Your Own Health 75 Completed Surveys
Too Few Patients Responding
Provider worked with you to set specific goals for your health
Too Few Patients Responding
Provider asked you if there were things that make it hard for you to take care of your health
Too Few Patients Responding
Talking about medication decisions 43 Completed Surveys
Too Few Patients Responding
Provider talked about reasons to take a medicine
Too Few Patients Responding
Provider talked about reasons not to take a medicine
Too Few Patients Responding
Provider asked you what you though was best for you regarding medicine
Too Few Patients Responding
Patients' Rating of the Provider 72 Completed Surveys
Too Few Patients Responding

Individual Measures

Access To Care

Days you had to wait for an appointment for urgent care 38 Completed Surveys 63% of patients reported "Same Day". The state average is 48.5%
Got needed care on evenings, weekends, or holidays 15 Completed Surveys
Too Few Patients Responding

Attention To Care From Other Providers

Providers office followed up to give you results of blood test, x-ray, or other test 58 Completed Surveys
Too Few Patients Responding
Provider seemed informed and up-to-date about care you got from specialists 38 Completed Surveys
Too Few Patients Responding
Provider talked with you about all prescriptions 69 Completed Surveys
Too Few Patients Responding

Information About Care And Appointments

Got information about what to do if you needed care on evenings, weekends, or holidays 70 Completed Surveys
Too Few Patients Responding
Received reminders between visits 68 Completed Surveys
Too Few Patients Responding