Quality Improvement Toolkit for Practices

This Toolkit offers practices an easy-to-navigate list of evidence-based quality improvement strategies and related resources from literature that has helped improve performance for specific patient experience measure categories. 

View the toolkit online >

Patient Experience in Maine Over Time: A Comparison of 2012 and 2014 Surveys

This report compares the results from Maine's 2012 and 2014 patient experience surveys and shows changes over time from practices across the state, as well as comparisons with national trends. 

Maine Patient Experience Matters: Analysis of Patient Experience Over Time, 2012 and 2014 (PDF format | 2.27 MB)

Downloads of the 2012 and 2014 Patient Experience Survey Results

These downloadable spreadsheets provide more detailed data from the 2012 and 2014 surveys, including the number of completed surveys per measure, the percent of patients responding for all survey measure categories, and results of the statistical significance testing which determines if a practice's scores are reliably different and not just the result of chance. All of the information is presented in aggregate across patients reporting in the practice and does not include any specific patient information.

2014 Patient Experience Survey Results (Ms Excel format | 996 KB)

2012 Patient Experience Survey Results (Ms Excel format | 1.2 MB)